Right of Withdrawal

Consumers are generally entitled to a statutory right of withdrawal for distance contracts. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.

Withdrawal Instructions

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which the contract is concluded.

To exercise your right of withdrawal, you must inform us, InstantNode, using the contact details given in the Legal Notice or the following details

Email: [email protected]
Postal address: Sickinger Strasse 7, 55758 Sien

of your decision to withdraw from this contract by means of a clear statement, for example by letter or email. You may use the model withdrawal form below for this purpose, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you validly withdraw from this contract, we will refund any refundable payments without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal, using the same means of payment you used for the transaction; you will not be charged any fees for this.

Panel balance and services are provided immediately at your express request. During the order process you expressly consent to performance beginning immediately and confirm your knowledge that you thereby lose your right of withdrawal upon full performance: for balance top-ups, upon provision of the credit; for services, once the service has been fully provided. For services already begun but not yet fully provided, you owe pro-rata compensation for the usage already made, and the remainder is refundable. Any refund under this statutory right of withdrawal is made using the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; you will not be charged any fees for the refund.

Special Provisions for Services and Digital Content

In the case of service contracts, you must pay us a reasonable amount if you requested that the service should begin during the withdrawal period and you later withdraw from the contract. The amount payable corresponds to the proportion of the services already provided up to the time we are notified of the withdrawal, compared with the total scope of the services provided for under the contract.

In the case of a service contract, your right of withdrawal may expire early if we have fully performed the service and only began performance after you had expressly consented to this and at the same time confirmed your awareness that you would lose your right of withdrawal upon full performance of the contract.

In the case of a contract for the supply of digital content not on a tangible medium, the right of withdrawal expires if we have begun to perform the contract after you have expressly consented to us beginning performance before the expiry of the withdrawal period and you have confirmed your awareness that, by giving your consent, you lose your right of withdrawal upon the commencement of performance of the contract.

Special Provisions for Merchandise (Physical Goods)

For orders of physical merchandise, the withdrawal period is 14 days from the day on which you, or a third party named by you who is not the carrier, take possession of the goods (for an order of several goods delivered separately, from receipt of the last item). To exercise the right of withdrawal, inform us (contact details above) of your decision by a clear statement; you may use the model form below but are not required to.

To meet the deadline it is sufficient to send your notification before the withdrawal period expires. You must return or hand over the goods to us without undue delay and in any event within 14 days of notifying us of the withdrawal. The direct cost of returning the goods is borne by you. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning. Our merchandise uses standard catalogue designs and is not made to your individual specifications or clearly personalised, so the statutory exclusion of the right of withdrawal for custom-made goods does not apply.

If you withdraw, we will refund all payments received from you for the goods, including standard delivery costs, without undue delay and no later than 14 days from the day we are informed of your withdrawal; we may withhold the refund until we have received the goods back or you have supplied proof of return, whichever is earlier. The refund is made using the same means of payment you used for the original transaction, at no charge to you.

Model Withdrawal Form

If you wish to withdraw from the contract, you can complete this form and return it to us:

To InstantNode, Sickinger Strasse 7, 55758 Sien, Email: [email protected]

I hereby withdraw from the contract concluded by me for the purchase of the following goods / the provision of the following service:
Ordered on / received on:
Name of the consumer:
Address of the consumer:
Signature of the consumer (only for notifications on paper):
Date:

Panel Balance and Voluntary Refunds (outside the statutory right of withdrawal)

The following applies only outside your statutory right of withdrawal above and neither limits nor replaces it.

Panel balance is not paid out in money. This serves in particular to prevent money laundering and fraud (German Anti-Money Laundering Act, GwG). Topped-up balance does not expire and remains available to your account for bookings without time limit; details are set out in the Payment Terms. Promotional, bonus or free credit (for example from surveys, vouchers, partner rewards or in-panel features) is non-refundable, non-transferable and cannot be paid out. Balance already spent on services is non-refundable, apart from the statutory rules above.

For cancellations of ongoing services outside the withdrawal period, a goodwill refund may be granted for servers billed on a monthly cycle for the remaining, not-yet-consumed portion of the paid month, calculated pro rata and issued as a credit to the panel balance. Not eligible are hourly and pay-as-you-go usage, one-time and setup fees, domain registrations, and any service already provided or consumed.