Payment Terms

These Payment Terms supplement InstantNode's Terms and Conditions and apply to all orders of hosting, server, infrastructure and other digital services, unless otherwise agreed in an individual case.

1. Prices and Taxes

The prices shown in the order process at the time of the order apply. Because the small-business regulation under § 19 of the German VAT Act (UStG) applies, no value-added tax is charged or shown separately on invoices. External balance top-ups or top-up invoices, and subsequent internal charges against the already topped-up panel balance, are made in accordance with the rate information displayed in the panel in each case.

2. Due Date

Unless otherwise stated in the order process, charges for balance top-ups and other prepaid products are due immediately upon conclusion of the contract. The provision or continuation of a service requires that either the selected top-up amount has been paid in full or that sufficient panel balance is available for the specific service.

3. Accepted Means of Payment

InstantNode accepts only the means of payment offered in the order process and in the customer account. There is no entitlement to the provision of a particular means of payment. InstantNode is entitled to exclude individual payment methods in individual cases for objective reasons.

4. Panel Balance

Balance can be topped up in euros using the offered means of payment and is credited to the customer account once payment has been received in full. The balance serves exclusively to pay for InstantNode services; it is not e-money, not a means of payment towards third parties, non-transferable and does not bear interest. Topped-up balance does not expire and remains available for bookings without time limit.

Balance or remaining balance is not paid out in money; this serves in particular to prevent money laundering and fraud (German Anti-Money Laundering Act, GwG). The statutory right of withdrawal of consumers regarding a balance top-up and other mandatory statutory claims remain unaffected. Promotional, bonus or free credit is excluded from any payout or refund and may be revoked in cases of abuse.

If the customer has their account deleted, or if the account is terminated for good cause or permanently suspended due to a serious breach of contract, any remaining balance is forfeited to the extent permitted by law; the customer is informed of the impending forfeiture before a deletion requested by the customer.

5. Default

If the customer is in default with payments due, the statutory default provisions apply. InstantNode is entitled, following a prior reminder and a reasonable period being set, to temporarily suspend services if outstanding claims are not settled and no mandatory statutory rights stand in the way. For prepaid services, InstantNode may refuse the provision of new services or the renewal of ongoing services from balance as long as there is no sufficient balance or settlement of payment. The right to assert further statutory claims remains unaffected.

6. Returned Direct Debits, Chargebacks and Third-Party Costs

If InstantNode incurs costs due to returned direct debits, unjustified payment reversals or comparable chargebacks for which the customer is responsible, InstantNode may demand reimbursement of the third-party costs actually incurred and necessary. The customer remains entitled to prove that no damage or substantially lower damage has occurred.

7. Set-off and Right of Retention

The customer may only set off against counterclaims that are legally established, undisputed or ready for decision. The customer may only assert a right of retention insofar as it is based on claims arising from the same contractual relationship. Consumers' rights in respect of defects remain unaffected.

8. Invoices and Provision

Invoices may be provided electronically in the customer account or transmitted by email. This applies in particular to balance top-ups as well as other billing-relevant credits or charges, insofar as invoicing is provided for in the panel. The customer is obliged to keep the stored email address up to date and to back up the provided invoicing documents themselves, insofar as no statutory retention obligations of InstantNode stand in the way.

9. Refunds

Refunds under the statutory right of withdrawal are always made using the same means of payment used for the original transaction, unless expressly agreed otherwise with the customer.

Outside the statutory right of withdrawal, panel balance is not paid out (section 4). Refunds for incorrect bookings, goodwill cases or remaining pro-rata periods are granted as a credit to the panel balance in accordance with the rules on the Right of Withdrawal page. Services already consumed are non-refundable, subject to mandatory statutory rights.